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NotAuthenticatedError

Error name in a streaming error: the account's terminal is not connected, or the account is not subscribed on this connection.

WebSocket error frame.

Likely causes:

  • The terminal is starting, reconnecting or stopped.
  • A request for an account this connection has not subscribed to.

What to do: Subscribe to the account first. If it is subscribed, wait for the terminal to connect (see Health) and retry.

Retry: Yes. Nothing happened (or it was a read), so repeat it, after Retry-After when present.

Listed under Streaming in Errors. Send the error’s requestId to support and we can find the request.