# upstream_misconfigured

> The account's terminal refused our API.

Source: https://tickwire.io/docs/errors/upstream_misconfigured/

HTTP 502. Nothing reached the broker.

**Likely cause:** An internal credential mismatch.

**What to do:** Contact support with the requestId.

**Retry:** No. The same request gets the same answer; change something first.

Listed under [Outages and timeouts](https://tickwire.io/docs/errors/#outages-and-timeouts) in [Errors](https://tickwire.io/docs/errors/). Send the error's `requestId` to support and we can find the request.