# not_connected

> The terminal has no broker connection right now.

Source: https://tickwire.io/docs/errors/not_connected/

HTTP 503. Nothing reached the broker.

**Likely causes:**

- The terminal is starting or reconnecting.
- The broker server is unreachable or rejected the login.

**What to do:** Retry with backoff and check the account's health. A trade answered with this was not sent.

**Retry:** Yes. Nothing happened (or it was a read), so repeat it, after `Retry-After` when present.

Listed under [Accounts and terminals](https://tickwire.io/docs/errors/#accounts-and-terminals) in [Errors](https://tickwire.io/docs/errors/). Send the error's `requestId` to support and we can find the request.