# insufficient_balance

> The wallet balance does not cover this purchase.

Source: https://tickwire.io/docs/errors/insufficient_balance/

HTTP 402.

**Likely cause:** Not enough prepaid balance; `shortfall_eur_cents` says how much is missing.

**What to do:** Top up, then repeat.

**Retry:** No. The same request gets the same answer; change something first.

Listed under [Billing, slots and dedicated IPs](https://tickwire.io/docs/errors/#billing-slots-and-dedicated-ips) in [Errors](https://tickwire.io/docs/errors/). Send the error's `requestId` to support and we can find the request.