# broker_offset_unknown

> The broker's UTC offset is not known yet, so UTC times can't be given.

Source: https://tickwire.io/docs/errors/broker_offset_unknown/

HTTP 503.

**Likely cause:** No live ticks since the terminal started (weekend, closed market).

**What to do:** Retry shortly, or omit timeBasis=utc to get broker time.

**Retry:** Yes. Nothing happened (or it was a read), so repeat it, after `Retry-After` when present.

Listed under [Accounts and terminals](https://tickwire.io/docs/errors/#accounts-and-terminals) in [Errors](https://tickwire.io/docs/errors/). Send the error's `requestId` to support and we can find the request.