# account_unreachable

> The account's terminal could not be reached.

Source: https://tickwire.io/docs/errors/account_unreachable/

HTTP 502, 503. Nothing reached the broker.

**Likely causes:**

- The terminal is down or restarting.
- The account is not deployed.

**What to do:** Retry after Retry-After. We only return this when nothing was sent.

**Retry:** Yes. Nothing happened (or it was a read), so repeat it, after `Retry-After` when present.

Listed under [Accounts and terminals](https://tickwire.io/docs/errors/#accounts-and-terminals) in [Errors](https://tickwire.io/docs/errors/). Send the error's `requestId` to support and we can find the request.